General Inquiries

For questions about the Ofuto platform, partnerships, or account-related matters, our general support channel is the fastest way to receive accurate assistance. Our team reviews inquiries to ensure you reach the appropriate specialist.

Primary contact: [email protected]

You may also submit the form below. All submissions land with our general support queue and are routed to the right group for timely handling.

Developer Submissions

We invite developers to submit proposals for integrations, API access, and partner programs. To expedite review, provide a concise, structured overview outlining goals, technical requirements, and expected outcomes.

Preferred contact method is email to [email protected], with the subject line “Developer Submission: [Your Company/Project].” You may attach documentation or link to a repository using the form below.

Response Times

Ofuto maintains transparent timing targets to set clear expectations for every stakeholder. The following guidelines reflect our standard operating procedures:

• General inquiries: 1–2 business days
• Developer submissions: initial acknowledgment within 2–3 business days; substantive review within 5–7 business days
• Critical issues or outages: triage within 4 hours, with escalation as needed

Ticket status can be tracked from your Ofuto account. Please reference the original ticket number when replying to ensure seamless continuity.

Operational hours: Monday–Friday, 9:00–17:00 UTC, excluding major public holidays. If inquiries arrive outside of business hours, they are handled the next business day.